When you are in the setting up stages of your business, don’t forget to set everything up as though you were a large company. For example, set up various email address for different uses and don’t have all email coming to one address. You can have ‘yourname’, ‘enquiries’, ‘customer service’, ‘quotations’, etc. In the short term you can collect them all by diverting the emails to one central address, but later on when you want to set up an auto responder for a particular query, or send the handling of certain enquiries to your VA or employee, you will have already segregated the emails.
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