• Be clear and concise in your delegation. Something you will learn from outsourcing your test projects is how to delegate effectively. If you don’t ask for exactly what you want, chances are you won’t get it.
• Good outsourcing companies will have a format for gathering this information, or will ask very specific questions in order to get all the detail they need. However, in the first instance be clear about the result you want to achieve giving as much detail as possible, any direction about how you want that to be achieved and give your project budget or time allowed, and your deadline.
• Manage your virtual team effectively. Once you decided who you want to work with on a regular basis, make sure there is a system in place to effectively manage your team. Staying in regular contact with your virtual team is vital, especially because you’ll rarely, if ever, see each other. It is important not only to be in contact when there’s a new project to pass on, but on a regular basis to keep them up to date with what’s going on in your business. This way they will be aware of upcoming projects and your clearly defined goals for your business so that they can assist you more effectively. Decide on which means of communication work best for you and arrange how often and when you will communicate.
• Don’t forget to show gratitude. If you have found an outsourcing partner that is more interested in getting it right than just getting it done, you’ll want to hang on to them. These people will foresee obstacles and devise solutions before they even occur. When they do have challenges, they present them with potential solutions and a recommendation. When they do go that extra mile, don’t forget to thank them. It’s up to if you want to send flowers, cash bonuses or bottles of champagne, etc. Often a sincere thank you is all the appreciation they need.
One thing to be aware of – outsourcing is addictive. There’s something oddly satisfying about that lovely soothing feeling that comes when everything is just getting done, effectively and efficiently and without any effort from you.
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